1/2/2024 0 Comments Teletext holidays cyprusWhen I did receive my response back a month later Teletext basically said they act as a retail agent and not responsible for the poor service we received and even mentioned that hotels provide different all inclusive packages which they are not in control of!!! I was advised to record all my evidence and to complain on my return which I did. I contacted Teletext serveral times who promised to call me back but never did so I then had to keep on calling them resulting in a large phone bill.ĭuring my 7 nights here there were a total of three weddings which all resulted in the already poor facilities (bar/restaurant) becoming out of bounds. We did complain about the poor dirty rooms and lack of all inclusive facilites and requested a different hotel but this got us nowhere. This was changed to a double room the next day but again we found out that a sea view room did not exist and the rooms were side sea view and I did not feel safe leaning over a fourth storey balcony in a poorly maintained hotel just to see the sea. When I complained that this is not what I paid for I was told there was no double room available on that night. The room provided was a twin room and did not offer a sea view but was a side sea view. I was given a list of all the rules of the all inclusive package which I found out had the drinks/meal times shortened from which Teletext knew of and also listed items not included on the all inclusive package which included ice creams, crisps and also bottled water! When I arrived at the hotel around 10pm after a days travelling I found that none of the hotels facilities were unavailable due to a large wedding on at the hotel. I paid for an all inclusive package and extra for a upgraded room with a double bed and sea view. I have recently used this company for a holiday to Cyprus for 7 nights. I am after advice regarding Teletext Holidays.
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